Support

Draft: needs legal review. This page is a plain-language working draft prepared before launch. It is not legal advice and has not been reviewed by counsel.

Need help with a booking, a payment, or a captain application?

Contact us

Email support@nohana.app. A person replies, usually within one business day.

• In the app: open the trip and use Message Captain for trip-day questions.
• Refunds follow the cancellation policy.

Reports and blocking

• To report unsafe behaviour or content: use Report on the message, review, listing or profile. Our team reviews every report within 24 hours and can hide content or suspend accounts.
• To block someone: use Block in the conversation menu, on a review, or on a captain’s profile. Blocked people can’t message you or book your trips, and you won’t see their messages or reviews. Unblock in Profile > Blocked Users.
• You can also email the address above to report a concern outside the app.

In an emergency on the water, call 911 or the U.S. Coast Guard on VHF channel 16.

Last updated November 8, 2026.